How can we help?
Quick answers to common questions, or reach a real person in minutes.
Frequently asked questions
Orders & delivery
How do I track my order?
Go to My account → Orders and open the order. You'll see a live status timeline, the courier tracking number and the expected delivery date.
Can I change my delivery address after ordering?
You can cancel and reorder until the order ships. After shipping, contact support and we'll try to reroute it with the courier.
Why was my delivery attempt unsuccessful?
Usually because nobody was available or the address was incomplete. We reattempt on the next working day and notify you by SMS.
Payments
Which payment methods do you accept?
UPI (any app or UPI ID), credit and debit cards, net banking, wallets and Cash on Delivery on eligible orders.
My payment failed but money was debited. What now?
Failed payments are automatically reversed by your bank within 5–7 business days. If not, contact us with your order number.
Is there a fee for Cash on Delivery?
Yes, a ₹29 handling fee, which is always shown before you place the order.
Returns & refunds
How do I return an item?
Open the delivered order and tap Return. Choose the items and a reason, and we'll schedule a free pickup.
When will I get my refund?
UPI refunds usually arrive within 24 hours of pickup; cards and net banking take 2–5 business days.
Which items can't be returned?
Consumables such as food, skincare and haircare are non-returnable for hygiene reasons. Product pages show the return policy.
Contact support
Grievance Officer
Not resolved? Escalate to grievance@aarproducts.in. See our grievance policy.